How do you ship my order?
We ship 100% discreetly through USPS. The sender's name is listed as "SWL" and there are no markings at all indicating what is inside.
How long will it take to get my order?
Domestic orders typically arrive within 3-4 business days and International orders 7-10 business days (depending on the customs in your country). Please note that Saturday and Sunday are not business days. Once your order is shipped, you will be emailed a USPS Tracking Number that you can use to monitor the status of your shipment.
Do you have a warranty?
We guarantee safe delivery of every item and will replace/credit items received broken or damaged.
All purchase are guaranteed through our SHIPPING ASSURANCE+ PROGRAM
How does that program work?
Through our Shipping Assurance+ Program, we assure 100% guaranteed safe and secure delivery of every item purchased from the Vault. If your product arrives broken or defective, we will replace or provide credit!
Follow these guidelines:
I received my piece broken. What should I do?
We do everything we can to ensure you receive your piece in mint condition, but USPS can be really rough on precious packages. If your piece arrives broken, the first thing you should do is not worry at all!
Please send us a high quality picture of your broken piece along with your order number via email @ firstname.lastname@example.org