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Shipping & Delivery

 How do you ship my order?

We ship 100% discreetly through USPS. The sender's name is listed as "SWL" and there are no markings at all indicating what is inside. 

How long will it take to get my order?

Domestic orders typically arrive within 3-4 business days and International orders 7-10 business days (depending on the customs in your country). Please note that Saturday and Sunday are not business days. Once your order is shipped, you will be emailed a USPS Tracking Number that you can use to monitor the status of your shipment. 

Do you have a warranty? 

We guarantee safe delivery of every item and will replace/credit items received broken or damaged.

All purchase are guaranteed through our SHIPPING ASSURANCE+ PROGRAM

How does that program work?

Through our Shipping Assurance+ Program, we assure 100% guaranteed safe and secure delivery of every item purchased from the Vault. If your product arrives broken or defective, we will replace or provide credit! 

Follow these guidelines:

PLEASE inspect piece(s) before use.
Do not attempt to use or fix damaged piece(s). 
You must notify us within two days of receiving item(s) with any issues. 
 Warranty is void once a piece has been used. 
We do not accept exchanges for minor aesthetic reasons. 

I received my piece broken. What should I do?

We do everything we can to ensure you receive your piece in mint condition, but USPS can be really rough on precious packages. If your piece arrives broken, the first thing you should do is not worry at all!

Please send us a high quality picture of your broken piece along with your order number via email @ support@theswlstore.com 

My tracking says DELIVERED but I don't have it. What should I do? 

First step is to contact your local USPS. Sometimes, USPS marks packages delivered when it actually hasn't been delivered yet. It may get delivered in the next day or two. If you haven't received anything in 3 business days, please contact us via email @ support@theswlstore.com 
Please include your order number in the email. 
PLEASE NOTE: We don't work for USPS so we can't make packages arrive faster or dictate what USPS does (though sometimes we wish we could). 
Inputting the wrong address during checkout will delay the delivery of your order.  Double check your order confirmation email to see if the right address is inputted. If you see a mistake, PLEASE contact us ASAP. 
If our shipping system shows an issue with your address, we will attempt to email and/or call you to resolve it in a timely manner. 

How do I return my item(s)?

Currently, we do not offer refunds on returns. We would be happy to exchange your item(s) for something of equal value.
Please email us @ support@theswlstore.com 
Please include your order number in the email.