We currently ship to the USA, Canada, Australia, UK, France & Germany.
How do you ship my order?
We ship 100% discreetly through USPS. The sender's name is listed as "SWL" and there are no markings at all indicating what is inside.
You can keep up with your package by clicking "view order status" in your order confirmation email. We will also provide a tracking number once your order ships.
How long will it take to get my order?
Domestic orders typically arrive within 3-4 business days starting the day after your order leaves our HQ. International orders 7-10 business days (depending on the customs in your country). Express Shipping arrives in 1-3 business day.
You can keep up with your package by logging in to your SWL account or by using the tracking information provided in the shipment confirmation email. If you did not receive this information, please send us an email @ email@example.com and we will send over your tracking #.
How does the SHIPPING ASSURANCE+ PROGRAM work?
Through our Shipping Assurance+ Program, we assure 100% guaranteed safe and secure delivery of every item purchased from the Vault. If your product arrives broken or defective, we will replace or provide credit!
Follow these guidelines:
PLEASE inspect piece(s) before use.
Do not attempt to use or fix damaged piece(s).
You must notify us within two days of receiving item(s) with any issues.
Warranty is void once a piece has been used.
We do not accept exchanges for minor aesthetic reasons.
You will receive a response within 24 HOURS.
I received my piece broken. What should I do?
We do everything we can to ensure you receive your piece in mint condition, but USPS can be really rough on precious packages. If your piece arrives broken, the first thing you should do is not worry at all!
Please fill out the form below if you are experiencing issues with your order:
You will receive a response within 24.
Please send us a high quality picture of your broken piece along with your order number via email @ firstname.lastname@example.org
We guarantee safe delivery of every item and will replace/credit items received broken or damaged.
All purchase are guaranteed through our SHIPPING ASSURANCE+ PROGRAM
My tracking says DELIVERED but I don't have it. What should I do?
A kind reminder: We don't work for USPS so we can't make packages arrive faster or dictate what USPS does (though sometimes we wish we could).
What is your return policy?
You can always contact us for any return question at email@example.com.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.