Shipment, Delivery & Return - SWL

FAQ

ORDERING

wHAT IS AGE cHECKER AND WILL IT STORE MY INFORMATION?

AgeChecker is an age verification technology used by online stores that sell age-restricted products. For most customers, we only require date of birth to checkout. No narcs here at Stoner Wishlist.

In rare instances, you may be asked to submit an image of your government-issued photo ID. This only occurs when your age cannot be automatically verified. But do not worry if you do not have a valid ID, you can reach out to us to confirm your information.

If you've uploaded an ID or confirmed your information once and use the same name, address, and date of birth for your next order, you won't be asked to submit an ID again.

We never store customer information.

The information you provide is used solely to verify your age. We never share or sell data to third-parties. Your privacy and security are important to us. Access to all of our services is protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet.

SHIPPING

We currently ship to the USA & Canada

 How do you ship my order?

We ship 100% discreetly through USPS. The sender's name is listed as "SWL" and there are no markings at all indicating what is inside.

You can keep up with your package by clicking "view order status" in your order confirmation email. We will also provide a tracking number once your order ships.

How long will it take to get my order?

Domestic orders typically arrive within 3-4 business days starting the day after your order leaves our HQ. International orders 7-10 business days (depending on the customs in your country). Express Shipping arrives in 1-3 business day.

You can keep up with your package by logging in to your SWL account or by using the tracking information provided in the shipment confirmation email. If you did not receive this information, please send us an email @ support@theswlstore.com and we will send over your tracking #.

How does the SHIPPING ASSURANCE+ PROGRAM work?

Through our Shipping Assurance+ Program, we assure 100% guaranteed safe and secure delivery of every item purchased from the Vault. If your product arrives broken or defective, we will replace or provide credit!

Follow these guidelines:

PLEASE inspect piece(s) before use.

Do not attempt to use or fix damaged piece(s).

You must notify us within two days of receiving item(s) with any issues.

Warranty is void once a piece has been used.

We do not accept exchanges for minor aesthetic reasons.

SUBMIT A SHIPPING ASSURANCE+ CLAIM

You will receive a response within 24 HOURS.

I received my piece broken. What should I do?

We do everything we can to ensure you receive your piece in mint condition, but USPS can be really rough on precious packages. If your piece arrives broken, the first thing you should do is not worry at all!

Please fill out the form below if you are experiencing issues with your order:

You will receive a response within 24.

-or-

Please send us a high quality picture of your broken piece along with your order numbervia email @ support@theswlstore.com 

We guarantee safe delivery of every item and will replace/credit items received broken or damaged.

All purchase are guaranteed through our SHIPPING ASSURANCE+ PROGRAM

My tracking says DELIVERED but I don't have it. What should I do?

 
First step is to contact your local USPS. Sometimes, USPS marks packages delivered when it actually hasn't been delivered yet. It may get delivered in the next day or two. If you haven't received anything in 3 business days, please contact us via email @ support@theswlstore.com 
Please include your order number in the email.
You will receive a response within 24.

A kind reminder: We don't work for USPS so we can't make packages arrive faster or dictate what USPS does (though sometimes we wish we could).

Inputting the wrong address during checkout will delay the delivery of your order. Double check your order confirmation email to see if the right address is inputted. If you see a mistake, PLEASE contact us ASAP.
If our shipping system shows an issue with your address, we will attempt to email and/or call you to resolve it in a timely manner.

RETURN

What is your return policy?

We have a 3-day exchange policy, which means you have 3 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it.  
Please send us an email:
 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at support@theswlstore.com.
 
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
 
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on subscriptions, mystery boxes, or gift cards.
 
Exchanges
We would be happy to exchange your item(s) for something of equal value.
Please email us @ support@theswlstore.com
Please include your order number in the email.